Job Description

The Quality Supervisor will be responsible for the growth and continuous improvement of both the Quality Control and Quality Improvement of all components, products and processes pertinent to their facility as well as day to day leadership of assigned departmental staff.   This position is under the direction of the Quality Manager. Strong relationships will be required with a broad range of people including Production, Inventory, Accounting, Sales, Safety, Product Development, Maintenance, Engineering, Corporate Quality, other facility Quality Departments, Suppliers and Customers.
Primary Responsibilities
  • Direct Supervision of all Quality Technicians and Group Leaders and handles all functions related to interaction with the Quality Technicians.
  • Is responsible for supporting initial development of and subsequent maintenance of a document control system to ensure the appropriate reference, use and completeness of process and product specifications and calibrations and work instructions.
  • Works with suppliers to establish a zero defect culture.
  • Defines quality control procedures and quality standards for the processes within scope to allow for Quality at the Source.
  • Assists in the development and maintenance of an auditing system of processes and products that extends beyond industry association requirements.
  • Documents and maintains procedures, flowcharts, etc. of quality department processes.
  • Communicates with customers to understand and eliminate CRF process.
  • Supports the development of measurement systems and communicates results for all critical aspects related to quality at the source.
  • Ensures alignment of data collection and analysis with organizational quality objectives.  Continuous improvement metrics include % correct and customer focused audit.
  • Assure the utilization of quality tools (Flow Charts, Pareto Diagrams, Check Sheets, Cause and Effect Diagrams, Graphs and Histograms, Scatter Diagrams and Control Charts) to ensure data collection is valid, accurate, and meaningful and is utilized as the basis for recommendations.
  • Facilitates quality teams to address major opportunities, ensuring a systematic problem solving approach that includes the Plan-Do-Check-Act method and root cause analysis.
  • Assists management and supervision in providing communication to all manufacturing process personnel based on customer comments, internal and external measurement status, audit results, quality project status and information identified by product returns.
  • Develop and manage to departmental budget, communicate status and recommends future needs.
  • Is responsible for supervision of Group Leads, the hiring, leadership, development, coaching, evaluation and disciplinary actions of the departmental staff.
Qualifications and Education Requirements
  • MS Office computer skills
  • Working knowledge of the quality tools listed above
  • Working knowledge of systematic problem solving methods
  • Excellent communication skills (verbal and written)
  • Experience with Quality Management Systems
  • Leadership skills, assertiveness, initiative, planning/organizing and follow-up/monitoring.  
  • Experience with ISO, Error proofing and extensive SPC a plus

Application Instructions

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